Rigup – Return, Refund & Cancellation Policy
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At Rigup, your satisfaction is our priority. If you’re not completely happy with your purchase, please review the policies below for returns, refunds, and cancellations.

🔁 1. Return Policy
Returns are accepted within 7 days of delivery.
Items must be unused, unwashed, and in original condition with tags attached.
Returns will not be accepted for products damaged due to misuse or improper handling.
To initiate a return, please email us at rigup2024@gmail.com with your order details.

💸 2. Refund Policy

Refunds will be issued only in the form of store credit after the returned item successfully passes our quality check.

Prepaid Orders & COD Orders: We do not process monetary refunds. Instead, a store coupon worth the value of the returned product will be provided.

No Bank Transfers: Refunds for Cash on Delivery (COD) orders will strictly be given as store credit only.

Shipping Charges (if applicable) are non-refundable.

🔄 3. Exchange Policy

Exchanges are accepted within 7 days of delivery.
For COD orders, we will issue a store credit equal to the product value.
For prepaid orders, you may also opt for a refund to the original payment method.
Return shipping charges are to be borne by the customer unless the product is defective or incorrect.

NOTE:
Exchanges are subject to stock availability. We recommend initiating the process as early as possible to ensure a smooth experience.

🚫 4. Cancellation Policy
Orders can be canceled within 12 hours of placement.
Once the order is shipped, cancellations are not possible.
If canceled within the allowed time, a full refund will be processed within 5–7 business days.

❌ 5. Non-Returnable Items
Final sale items or items bought with discount codes are not eligible for return.
Customized or personalized items cannot be returned or exchanged.

📦 6. Damaged or Incorrect Products
If you receive a defective or incorrect item, notify us within 48 hours along with photos.
We will arrange for a replacement or issue a full refund, including shipping charges.

📝 7. How to Initiate a Return or Exchange?
Email us at rigup2024@gmail.com with your order number and concern.
Our team will guide you through the return/exchange process.
Once approved, ship the item to our return address.
After quality verification, we will process your refund or exchange accordingly.

📬 8. Contact Us
📩 Email: rigup2024@gmail.com
📍 Address: Bass Gali, Opposite Shelter Mall, Hehal, Ranchi, Jharkhand – 834005