Refund policy
1. RETURN & REFUND POLICY
Return & Refund Policy
At RIG UP, we want you to be completely satisfied with your purchase. If you receive a product that is defective, damaged, incorrect, or if you simply need a different size, we are here to help.
1. Return & Exchange Window
We accept eligible returns and exchanges within 7 days from the date of delivery.
To be eligible for a return or exchange, the product must:
* Be unused and unworn.
* Be unwashed and unaltered.
* Have all original tags and labels attached.
* Be returned in its original packaging, wherever applicable.
* Not have any stains, marks, odour, damage, or signs of use.
* Include all accessories, packaging, and items originally supplied with the order.
Products that do not meet these conditions may be rejected after inspection.
2. Size Exchanges
We understand that finding the right fit online can sometimes be difficult.
If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to:
* Product availability.
* The product being unused, unwashed and undamaged.
* Original tags remaining attached.
* The product passing our quality inspection.
Size exchanges are subject to availability. If the requested size is unavailable, we may offer an alternative resolution at our discretion.
3. Defective, Damaged or Incorrect Products
If you receive:
* A damaged product;
* A manufacturing defect;
* The wrong product;
* The wrong size sent by RIG UP; or
* A product materially different from what you ordered,
please contact us within 48 hours of delivery at [ customised email that we will create].
For damaged or incorrect deliveries, customers are strongly advised to record an unboxing video showing the unopened package, shipping label and the product inside. This helps us investigate delivery and packaging issues efficiently.
We may request photographs, videos, packaging information, or other details necessary to verify the issue.
If the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
4. Non-Returnable Products
The following may not be eligible for return or exchange:
* Products marked Final Sale.
* Products purchased during promotions where the product is specifically stated as non-returnable.
* Products that have been worn, washed, altered, damaged or otherwise used.
* Products returned without original tags.
* Products damaged after delivery due to improper use or care.
* Products returned after the applicable return period.
5. Refunds
Once an approved return reaches us, the product will undergo a quality inspection.
If the return is approved, the refund will be processed to the original payment method wherever technically possible.
Refund processing may take 5–10 business days after approval, depending on the payment provider or bank.
Shipping charges, if any, may not be refundable unless the return is due to an error attributable to RIG UP, a defective product, or another circumstance where we determine that the customer should not bear the cost.
6. COD Orders
For Cash on Delivery orders, refunds may be processed through a suitable electronic payment method after the customer provides the required details.
RIG UP will never ask customers to share their ATM PIN, CVV, OTP or banking password for processing a refund.
7. Return Shipping
For customer-initiated size or change-of-mind returns, [CUSTOMER PAYS RETURN SHIPPING].
For products that are defective, damaged, incorrect, or incorrectly shipped by RIG UP, we will provide an appropriate return solution.
8. Cancellation
Orders may be cancelled before they are dispatched, subject to our ability to process the cancellation.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may use the applicable return process after delivery.
9. How to Request a Return or Exchange
To request a return or exchange:
1. Contact us at [ customised gmail].
2. Provide your order number.
3. Mention the reason for the return/exchange.
4. Provide photographs or videos where requested.
5. Follow the return instructions provided by our support team.
Please do not send products back to us without first contacting our customer support team.
10. Contact
For return and refund assistance:
RIG UP
Email: [ customised email]
WhatsApp/Phone: [9324197092]