Shipping policy

 SHIPPING POLICY

Shipping Policy

At RIG UP, we work to get your orders packed and delivered safely and efficiently across India.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During product launches, sales, festive periods, or unusually high order volumes, processing may take longer.

2. Delivery Time

After dispatch, estimated delivery times are generally:

Metro cities: 2–5 business days
Other locations: 3–7 business days
Remote locations: 5–10 business days

These are estimates and are not guaranteed delivery dates.

Delivery may be delayed due to weather conditions, public holidays, courier disruptions, incorrect address information, operational issues, or circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

4. Order Tracking

Once your order has been dispatched, you may receive tracking information through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information to monitor the shipment.

5. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address, including:

* Name
* House/building number
* Street/locality
* City
* State
* PIN code
* Contact number

RIG UP is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply for re-dispatch.

6. Delivery Attempts

Courier partners may make multiple delivery attempts before returning an undelivered package.

Customers should ensure that someone is available to receive the shipment and that the provided phone number is reachable.

7. Damaged Packages

If the outer package appears severely damaged or tampered with at the time of delivery, customers should, where possible, document the condition and contact RIG UP immediately.

For damaged or incorrect products, please contact us within 48 hours of delivery.

8. Lost Shipments

If a shipment is shown as delivered but has not been received, please contact us as soon as possible.

We will coordinate with the courier partner and investigate the shipment.

9. International Shipping

[RIG UP CURRENTLY DOES NOT OFFER INTERNATIONAL SHIPPING.]

10. Contact

For shipping-related questions:

Email: Customersupport@rigup
Phone/WhatsApp: [9324197092 ]